Trusted by 2,000+ pet families across the Thrive Freeze & Hound's Hearth family — honest advice you can act on. Ask Scott 24/7: (415) 792-0501
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Questions & answers

Frequently asked questions

Everything you might want to know about how Hound's Hearth works.

Is Hound's Hearth a store or an advisor?

Both, in that order. We feature a trusted line of dog food, treats, supplements and grooming, with honest guidance to help you choose. When you're ready to buy, our links take you to our trusted supply partner who handles checkout, fulfillment and shipping.

Do you make money when I buy?

Yes — we may earn a commission on qualifying purchases through our links, at no extra cost to you. It never changes our advice. We'll tell you when to skip something or buy less.

How do I know what my dog needs?

Start with the free Dog Planner for portions, browse Solutions by symptom, or take the full Pet Quiz. You can also ask Scott anything, 24/7.

Is the food and supplement lineup safe?

We only feature vet- and PhD-formulated products made to high standards with real, named ingredients. Always consult your veterinarian before starting a supplement — especially for puppies, seniors, pregnant dogs, or dogs on medication.

How does shipping work?

Orders are placed and fulfilled through our supply partner. Many qualify for free or reduced shipping, and EZ-Ship orders save on shipping. See Shipping & Returns.

Can I set up auto-ship?

Yes. Subscribe to the items you reorder and skip, swap or cancel anytime — EZ-Ship saves on shipping.

Do you cover cats too?

Our focus is dogs — that's where our guidance is deepest. A few products work for cats too, but everything here is built dog-first.