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Shipping & returns

Shipping, delivery & returns

Fulfillment and shipping are handled by our trusted supply partner. Here's what to expect.

Processing & delivery

Orders typically ship within 1–2 business days (excluding weekends). You'll receive tracking by email, and can monitor status anytime from your account on the store.

Complimentary shipping

Many orders qualify for complimentary shipping with three or more qualifying items. Some food items may ship under a separate rate due to weight — the total is always shown at checkout before you pay.

Auto-ship (EZ-Ship)

Subscribe to items you reorder. Add, remove, swap or cancel anytime before your next date — recurring orders often unlock free shipping.

Returns & satisfaction

Our supply partner stands behind their products with a satisfaction guarantee. Because checkout and fulfillment happen on the partner store, returns are processed through them — we're happy to help you navigate it.

Questions about an order? Contact us or ask Scout.